Support

Something not working, or an idea for the app? We read everything.

Report a bug or suggest a feature

The quickest way is from the app: Settings → Report a bug or Settings → Suggest a feature. A bug report can include the app's recent logs, which usually show us what went wrong. You get a code like EM-0042 and, if you leave your email, a reply when there's news.

Contact

Email [email protected]. For a report you already sent, include its code.

Common questions

Do I need an account?

No. Departures, the planner, following a bus and regular rides all work without one. An account from sadzv.qrbus.me is only needed to show your ticket, credit and history.

Who do I pay when I add credit?

SAD Zvolen, directly. The app opens its payment gateway (GP webpay), the same one as on sadzv.qrbus.me. Plan&Ride does not receive the payment, takes no fee and never sees your card details. Questions about a payment or a refund are for SAD Zvolen.

Why does a bus show "Timetable"?

That bus doesn't report its position, so its times come from the timetable. If riders on it share where it is, you'll see their delay instead.

A regular ride didn't start by itself

On Android 12 and newer, allow alarms for Plan&Ride: open the ride in the planner and tap Allow. Without it you get a notification to tap instead. Battery savers that stop apps in the background can also delay it.

Is my location sent anywhere?

No. It is used only on your phone. See the privacy policy.

I forgot my PIN

Removing the account in the app needs the PIN, so clear the app's storage in Android settings instead, then add your account again and set a new PIN.